Returns & Exchanges
At GONEGANI, we want you to love your fashion finds, but if a fit isn't right, we offer a seamless 30-day return policy for all unworn items with original tags. We are committed to ensuring your shopping experience is as stylish and stress-free as your final look.
Return Process
- 1.Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
- 2.Prepare the Package
Place the items in their original packaging, ensuring all GONEGANI tags are attached and the garment is in its original, unworn condition.
- 3.Print and Ship
Download your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.
- 4.Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
